VetLink - A Veterans Point of Service Initiative - Bay Pines VA Healthcare System
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VetLink - A Veterans Point of Service Initiative

VetLink, my VA Connection, A Vetersn point of service (PVS) initiative

Veterans Point of Service (VPS) Program Purpose
The Veterans Health Administration (VHA) Veterans Point of Service (VPS) Program is a Transformation Initiative (T-21) designed to enhance the Veteran’s experience and access to health care. VHA seeks to provide patients with convenient control of their own health information while standardizing basic patient-facing activities at VA medical centers and health care facilities nationwide.

What Is VetLink?
VetLink is a self-serve kiosk with touchscreen technology. Patients can use VetLink kiosks at the C.W. Bill Young VA Medical Center and all outpatient clinics to check-in for previously scheduled medical appointments and manage their personal information. VetLink Kiosks will be located in most patient check-in locations/waiting areas at the C.W. Bill Young VA Medical Center, Lee County VA Healthcare Center and Bradenton, Palm Harbor, Port Charlotte, Sarasota and Sebring Community Based Outpatient Clinics (CBOC).

Using VetLink is voluntary. Veterans are encouraged to use it. However, not using it will not affect access to health care or benefits. Patients can use VetLink to:

  • Check-in for a prescheduled appointment
  • Update demographic information
  • Update next of kin information
  • Review insurance information
  • Request Medical Records (by Mail)
  • Submit Beneficiary Travel Claims
    • You can help us ensure timely processing for eligible Veterans by not submitting a travel claim unless you fall into one of the categories below.  An additional benefit of the kiosk is that it allows Veterans to submit travel claims for the past 30 days. We also ask that you only submit claims at the kiosk for days that you had an appointment, or this will take additional resources to process the denial for each day submitted that there was not an appointment. If you are unsure, please ask any of our Health Administration Service (HAS) staff at the clinic for an appointment list or additional travel eligibility clarification.
    • Who is eligible for BT?
      • Veterans with disabilities rated 30% or more service-connected (SC): travel for care relating to any condition
      • Veterans with disabilities rated less than 30%: travel for care relating to their SC condition(s)
      • Veterans receiving VA pension benefits: travel for care of any condition
      • Veterans with annual income below the maximum applicable annual rate of pension: travel for care of any condition.
      • Veterans traveling in relation to a Compensation and Pension (C&P) Examination
  • What Are the Benefits of Using VetLink?
    As part of check-in, Veterans and staff can easily manage Veterans information right from the VetLink kiosks. VetLink helps to maintain accuracy of Veteran contact information and private health insurance. After using VetLink to check-in, Veterans can receive a printed list of their appointment information to help them manage their visit at the local VA medical center.

What Safety and Privacy Protections Are in Place?
Patient safety and information security are the top priorities for VA and VPS. VetLink keeps Veterans’ information safe and secure and does not save their personal information on the device. Information is kept secure via the following:

  • Veterans must use their Veterans Identification Card (VIC) and answer challenge questions to authenticate their identity, or can manually enter their social security.
  • Information entered into VetLink is not stored on the device.
  • Each device has privacy screens that allow only the user to view their information.
  • Each device has a proximity sensor; once a user steps away from the kiosk, the screen resets.
  • If the user takes longer than expected to complete a screen, VetLink will alert the user and ask the user if more time is needed.

Contact Information
If you have questions about VetLink or want more information about the Veterans Point of Service Program, send an e-mail to vps@va.gov or contact the Bay Pines VA Healthcare System VetLink site lead, Kyle Oakman, at 727-398-6661 extension 14706.