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Bay Pines VA Healthcare System

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VetLink - A Veterans Point of Service Initiative

VetLink, my VA Connection, A Vetersn point of service (PVS) initiative

Veterans Point of Service (VPS) Program Purpose
The Veterans Health Administration (VHA) Veterans Point of Service (VPS) Program is a Transformation Initiative (T-21) designed to enhance the Veteran’s experience and access to health care. VHA seeks to provide patients with convenient control of their own health information while standardizing basic patient-facing activities at VA medical centers and health care facilities nationwide.

What Is VetLink?
VetLink is a self-serve kiosk with touchscreen technology. Patients can use VetLink kiosks at the C.W. Bill Young VA Medical Center and select outpatient clinics starting in mid-September, 2014 to check-in for previously scheduled medical appointments and manage their personal information. VetLink Kiosks will be located in most patient check-in locations/waiting areas at the C.W. Bill Young VA Medical Center, Lee County VA Healthcare Center and Bradenton, Palm Harbor, Port Charlotte, Sarasota and Sebring Community Based Outpatient Clinics (CBOC).

Using VetLink is voluntary. Veterans are encouraged to use it. However, not using it will not affect access to health care or benefits. Patients can use VetLink to:

  • Check-in for a prescheduled appointment
  • Update demographic information
  • Update next of kin information
  • Review insurance information
  • Review account balance

In the future, Veterans will be able to:

  • Update/review allergies and medications
  • Refill prescribed medications
  • Update insurance information
  • Update beneficiary travel information
  • Pay account balance

What Are the Benefits of Using VetLink?
As part of check-in, Veterans and staff can easily manage Veterans information right from the VetLink kiosks.

  • VetLink helps to maintain accuracy of address and insurance information.
  • After using VetLink to check-in, Veterans can receive a printed list of their appointment information to help them manage their visit at the local VA medical center.

What Safety and Privacy Protections Are in Place?
Patient safety and information security are the top priorities for VA and VPS. VetLink keeps Veterans’ information safe and secure and does not save their personal information on the device. Information is kept secure via the following:

  • Veterans must use their Veterans Identification Card (VIC) and answer challenge questions to authenticate their identity.
  • Information entered into VetLink is not stored on the device.
  • Each device has privacy screens that allow only the user to view their information.
  • Each device has a proximity sensor; once a user steps away from the kiosk, the screen resets.
  • If the user takes longer than expected to complete a screen, VetLink will alert the user and ask the user if more time is needed.

Contact Information
If you have questions about VetLink or want more information about the Veterans Point of Service Program, send an e-mail to or contact the Bay Pines VA Healthcare System VetLink site lead, Kyle Oakman, at 727-398-6661 extension 10122.