Telephone Care

The Telephone Care Program is a patient information telephone line. Registered Nurses and other staff with special training are available to answer your calls. They can handle most health questions and problems within a few minutes.

If you have a medical emergency, call 911 immediately!

The Telephone Care Program may save you a trip, but it is not an emergency service.

When should I call the Telephone Care Program?

• If you have questions about your eligibility for care at the Bay Pines VA Healthcare System.
• If you do not have a Primary Care provider and you wish to enroll for care at Bay Pines.
• If you have not had your first appointment with your provider, but you are having problems or health concerns.
• If you do have an appointment, but you want to see your provider for a different problem or health concern.

All of our VA clinics have direct local phone numbers. If you need to reach your assigned VA clinic directly, use the number listed below: