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Bay Pines VA Healthcare System


Bay Pines VAHCS Recovery Operations Continue Following Hurricane Irma

September 12, 2017

BAY PINES, FL - Recovery operations continue across the Bay Pines VA Healthcare System (VAHCS) following Hurricane Irma. Preliminary assessments of all Bay Pines VAHCS facilities indicate minimal storm-related damage. Additionally, no significant injuries to Veterans or Bay Pines employees have been reported.

Damage identified at the C.W. Bill Young VA Medical Center is being repaired. Most of the repair work is expected to be completed by the end of the day, September 12, 2017 as buildings and services work toward an active status.

The Bay Pines VAHCS continues to operate with limited services. A summary of operational status updates and other important information is provided below.
  • C.W. Bill Young VA Medical Center:

    All outpatient services, elective procedures and surgeries remain in a suspended status. No date has been announced regarding the reactivation of services, however, Bay Pines VAHCS leaders are working diligently to bring services back online as soon as possible. The Emergency Department remains closed.

    Patients transferred out of the C.W. Bill Young VA Medical Center to VA medical centers located in Tampa, Orlando, Gainesville, and Lake City will begin moving back to the medical center today, September 12, 2017. This activity is expected to continue throughout the week. Family members will be contacted by VA staff about their loved ones as patient movement occurs.
    • Community Outpatient Clinics:

      The Lee County Healthcare Center and Community Based Outpatient Clinics (CBOCs) located in Bradenton, Naples, Palm Harbor, Port Charlotte, Sarasota, Sebring and St. Petersburg, are closed.

      No date has been announced regarding reopening of clinics. Bay Pines VAHCS leaders are working as quickly as possible to reactivate all clinics.Bay Pines VAHCS schedulers are currently in the process of calling Veterans to reschedule appointments.
    Bay Pines VAHCS schedulers are currently in the process of calling Veterans to reschedule appointments. More than 15,000 appointments will be rescheduled over the next several weeks. In the event of a medical and mental health emergency, Veterans are encouraged to dial 911 or visit the closest emergency room.

    VA’s Pharmacy Disaster Relief Plan remains available. Eligible patients with Veterans Health Identification (VHIC) in need of an emergency supply of medications can go to any retail pharmacy open to the public with a written prescription or active VA prescription bottle, not older than 6 months and with refills available, to receive a 10-day supply. This does not include controlled substances.

    If a VA patient is displaced, has lost medications, or no longer has a written prescription or bottle, he or she can contact the Heritage Health Customer Care Line at 1-866-265-0124, option 1. Heritage operating hours during Hurricane Irma are Monday thru Friday, 8 a.m. to 10 p.m. EST and Saturday and Sunday, 9 a.m. to 6 p.m. EST.

    Veterans, their beneficiaries and caregivers may also contact the VA’s Health Resource Center Disaster Hotline at 1-800-507-4571, regarding VA health benefits, eligibility, billing and pharmacy-related inquiries, during the storm period.

    For updated information about clinic closures and other important announcements, please call 727-398-9500 or visit: You can also receive updated information by liking us on Facebook at or following us on Twitter at