Bay Pines VAHCS Conducting Recovery Operations in Wake of Hurricane Irma - Bay Pines VA Healthcare System
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Bay Pines VA Healthcare System

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Bay Pines VAHCS Conducting Recovery Operations in Wake of Hurricane Irma

September 11, 2017

Recovery operations are currently underway at the Bay Pines VA Healthcare System (VAHCS) following Hurricane Irma.

Preliminary assessments of all Bay Pines VAHCS facilities indicate minimal storm-related damage. Additionally, no significant injuries to Veterans or Bay Pines employees have been reported.

At this time, the Bay Pines VA Healthcare System is operating with limited services. A summary of operational status updates and other important information is provided below.

C.W. Bill Young VA Medical Center:

  • All outpatient services, elective procedures and surgeries have been suspended. Suspended services will resume as soon as possible.
  • The Emergency Department is also closed, but will be reopened as soon as possible.
  • Patients transferred out of the C.W. Bill Young VA Medical Center to other VA facilities ahead of the storm, will be moved back to the medical center as soon as possible. Family members will be contacted by VA staff about their loved ones as patient movement occurs.

Community Outpatient Clinics:

  • The Lee County Healthcare Center and Community Based Outpatient Clinics (CBOCs) located in Bradenton, Naples, Palm Harbor, Port Charlotte, Sarasota, Sebring and St. Petersburg, are closed.
  • Outpatient clinics will resume operations as soon as possible.

Veterans impacted by closures will be contacted by VA staff to reschedule their appointments as soon as possible. In the event of a medical and mental health emergency, Veterans are encouraged to dial 911 or visit the closest emergency room.

VA’s Pharmacy Disaster Relief Plan remains a`. Eligible patients with Veterans Health Identification (VHIC) in need of an emergency supply of medications can go to any retail pharmacy open to the public with a written prescription or active VA prescription bottle, not older than 6 months and with refills available, to receive a 10-day supply. This does not include controlled substances.

If a VA patient is displaced, has lost medications, or no longer has a written prescription or bottle, he or she can contact the Heritage Health Customer Care Line at 1-866-265-0124, option 1. Heritage operating hours during Hurricane Irma are Monday thru Friday, 8 a.m. to 10 p.m. EST and Saturday and Sunday, 9 a.m. to 6 p.m. EST.

Veterans, their beneficiaries and caregivers may also contact the VA’s Health Resource Center Disaster Hotline at 1-800-507-4571, regarding VA health benefits, eligibility, billing and pharmacy-related inquiries, during the storm period.

For updated information about clinic closures and other important announcements, please call 727-398-9500 or visit: You can also receive updated information by liking us on Facebook at or following us on Twitter at