Bay Pines VAHCS Announces Roll-Out of VetLink Kiosks - Bay Pines VA Healthcare System
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Bay Pines VA Healthcare System

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Bay Pines VAHCS Announces Roll-Out of VetLink Kiosks

August 13, 2014

BAY PINES, FL – The Bay Pines VA Healthcare System is installing 39 VetLink kiosks in medical facilities across southwest Florida in mid-September. VetLink is a self-serve kiosk with touch-screen technology. Veterans will be able to use VetLink kiosks at the C.W. Bill Young VA Medical Center and select outpatient clinics to check-in for previously scheduled medical appointments and manage their personal information.

The kiosks will be located in most patient check-in locations/waiting areas at the C.W. Bill Young VA Medical Center, Lee County VA Healthcare Center and Bradenton, Palm Harbor, Port Charlotte, Sarasota and Sebring Community Based Outpatient Clinics (CBOC).

VetLink is an initiative of the VA Point of Service (VPS) Program. VPS serves VA medical centers by providing forward-thinking technology to streamline business processes. VPS delivers devices with hardware and software that can meet medical center needs. The software has separate but integrated capabilities that can be enabled or disabled to accommodate clinic workflows. In the future, VPS will continuously improve software capabilities to better serve Veterans and their families. The VPS Program Management Office will continually upgrade VetLink software and hardware to enhance services available to Veterans. Some of the future services to be offered to Veterans includes scheduling and viewing future medical appointments; completing payment transactions; signing and completing various VA documents; updating medication information; and refilling prescriptions.

"VetLink is another way we are partnering with Veterans and putting them in charge of their own health information," said Suzanne M. Klinker, Director, Bay Pines VA Healthcare System. "The new system is part of our continued commitment to provide Veterans with personalized, proactive, patient-driven health care. Convenient access to personal health information is a key aspect of quality care," she said.

To learn more about VetLink, please visit

About the Bay Pines VA Healthcare System
The Bay Pines VAHCS is one of the nation’s leading VA healthcare systems, employing more than 3,800 medical professionals and support staff dedicated to providing the very best care to Veterans residing in southwest Florida. The organization is the fourth busiest VA health care system in the country in terms of patients served and is accredited by The Joint Commission, Commission on Accreditation of Rehabilitation Facilities, and several other nationally recognized accrediting organizations. The Bay Pines VAHCS operates nine facilities to include the main medical center located in Bay Pines and outpatient clinics located in Bradenton, Cape Coral, Naples, Palm Harbor, Port Charlotte, Sarasota, St. Petersburg, and Sebring.