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Bay Pines VA Healthcare System

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Bay Pines VA Healthcare System Recognized Nationally by VA National Center for Patient Safety

November 22, 2013

BAY PINES, FL – The Bay Pines VA Healthcare System (VAHCS) was recognized nationally as a Cornerstone Recognition Award gold winner by the VA National Center for Patient Safety on November 20. The healthcare system is one of 119 VA facilities nationwide to receive recognition, and one of only 63 that received the gold award.

The award recognizes facilities for work and efficiency completing work related to the root cause analysis (RCA) process, health care quality and patient safety.

"This national award speaks to our collective dedication as an organization to the men and women we serve everyday and our continued commitment to deliver high quality care that is personalized, proactive and patient-driven," said Suzanne M. Klinker, Director, Bay Pines VAHCS.

"Patient safety is our number one priority and builds a foundation for high quality care with positive outcomes," she continued. "Our patients deserve the very best health care our nation has to offer, and they should expect nothing less."

The NCPS was established by VA in 1999 to develop and nurture a culture of safety throughout the Veterans Health Administration. The Cornerstone Recognition Award program was later established by the national center in 2008 to enhance the RCA process and recognize the work done in patient safety across the VA health care facilities across the country. RCA is the process VA health care facilities use to improve delivery of care. The RCA process helps patient safety and quality experts identify prevention strategies to mitigate health care-related adverse events or “close calls.”

About the Bay Pines VA Healthcare System 
The Bay Pines VAHCS is one of the nation’s leading VA healthcare systems, employing more than 3,500 medical professionals and support staff dedicated to providing the very best care to Veterans residing in southwest Florida. The organization is the fourth busiest VA health care system in the country in terms of patients served and is accredited by The Joint Commission, Commission on Accreditation of Rehabilitation Facilities, and several other nationally recognized accrediting organizations. The healthcare system is also a three-time winner of the Robert W. Carey Circle of Excellence Award, the VA’s top honor for quality achievement. The Bay Pines VAHCS operates nine facilities to include the main medical center located in Bay Pines and outpatient clinics located in Bradenton, Cape Coral, Naples, Palm Harbor, Port Charlotte, Sarasota, St. Petersburg, and Sebring. Every year the organization treats approximately 103,000 patients while providing a full range of high quality medical, psychiatric, and extended care services in outpatient, inpatient, nursing home, and home care settings. For more information about the Bay Pines VAHCS, please visit or "like" us on Facebook at