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Bay Pines VA Healthcare System

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Bay Pines VA Recognized for Performance Excellence "A Top Quality Achiever"

November 17, 2008

The Bay Pines VA Healthcare System, Bay Pines, Fla is the recipient of the Secretary of the Department of Veterans Affairs Robert W. Carey Performance Excellence Award. This award is the most prestigious award in VA and recognizes VA sites that have achieved organizational excellence.

Bay Pines VA was presented the award in Washington D.C. by VA Secretary James B. Peake, M.D. and Under Secretary for Health, Michael J. Kussman, M.D. Bay Pines received the award following submission of a written application and site visit focused on the Malcolm Baldrige National Quality Criteria ( *) seven key areas for organizational excellence: leadership; strategic planning; customer and market focus; measurement, analysis, and knowledge management; human resources; process management; and results.

Bay Pines VA Healthcare System, the 4th busiest out of 153 VA Medical Centers, provides healthcare services to approximately 94,000 veterans annually at the main campus and at clinic locations throughout southwest Florida including Dunedin, South St. Petersburg, Ellenton, Bradenton, Sarasota, Port Charlotte, Fort Myers, Sebring, and Naples. The healthcare system has excelled at providing healthcare to our nation's veterans, including approximately 2,000 veterans who have served in Operations Enduring and Iraqi Freedom. Bay Pines and its clinics have ranked in the top 5% of VA Medical Centers for performance. This past year, Bay Pines VA was rated 4th best in the nation for quality of care, access to care, and customer satisfaction, 1st among like sized VA facilities nationwide, and 1st among VA sites in Florida.

What does this award mean to veterans? In order for Bay Pines to receive this award, the organization had to prove that they are among the best in VA at providing healthcare services. Veterans and their families can be assured that Bay Pines VA is a top notch facility to receive care and when they come to the medical center, nursing home, domiciliary, or any of the clinics in southwest Florida, they will be receiving the very best care using the most advanced medical technology available.

Bay Pines is currently working on several projects to expand services to veterans including:

  • A new and larger Emergency Room that will more than double capacity for emergency care including emergency mental healthcare
  • A Radiation Oncology Center to provide veterans state of the art cancer treatment
  • A Mental Health Center of Excellence including specialized inpatient, outpatient, and PTSD programs
  • A new and larger Eye care Clinic
  • A new and larger Ambulatory Surgery Center

As well as improvements at our other locations such as:

These enhancements will further improve the mix of services available to veterans throughout Tampa Bay and southwest Florida.

The Carey Awards are the Department's highest recognition for organizational excellence and follow Baldrige Criteria which is used by thousands of organizations worldwide to assess and improve performance. The award is dedicated to the memory of the late Robert W. Carey, who, as Director of the Veterans Affairs Regional Office and Insurance Center in Philadelphia, PA, was recognized as a quality leader and champion of excellence in the Federal government (more information at )

Other VA sites recognized with a Carey Award include: Minneapolis VA Medical Center, Minnesota; Durham VA Medical Center, North Carolina; White River Junction VA Medical Center, Vermont; Dallas Fort Worth National Cemetery, Texas; Louisville VA Medical Center, Kentucky; Washington D.C. VA Medical Center, Washington D.C.; VA Healthcare Network Upstate, New York; Fayetteville VA Medical Center, Arkansas; James H. Quillen VA Medical Center, Tennessee; South Texas Veterans Healthcare System, Texas; VA Southern Oregon Rehabilitation Center and Clinics, Oregon.

Team receving award from the Secretary 

Left to Right: Maria Nguyen, Kris Brown, Sola Osinbowale, Kaye Green, Brian Jacob, Sec. James B. Peake, Wallace Hopkins, Under Sec. Michael J. Kussman, Faith Belcher, Teresa Kumar, Dr. Michela Zbogar, Karen Maudlin.