The Bay Pines VA Healthcare System respects the patient's right to make decisions about his or her care, treatment and services. Patients also have the right to involve family in care, treatment, and visitation.
We encourage all of our patients to have visitors during their stay at the medical center. Visitors can be family, friends, or any person who plays a significant role in the patient's life. 'Family' is defined as a group of two or more people united by blood, or adoptive, marital, domestic partnership, or other legal ties. Family may also be a person or persons not legally related to the individual (such as significant other, friend or caregiver) whom the individual considers to be family. Our patients are given the freedom to choose their visitors unless the presence of a visitor(s) violate rights, safety or is medically or therapeutically inadvisable for the patient. Visitors may or may not be the patient's delegated decision-maker or legally authorized representative. All visitors will be treated with dignity, compassion, and respect as an individual. Consistent with Federal law, VA policy, and accreditation standards of The Joint Commission, you will not be subject to discrimination for any reason, including for reasons of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity or expression.
NOTE: Many of our rooms are not private rooms, please be considerate to those sharing a room with your loved one while you are visiting. Children under 12 should remain under adult supervision at all times and be free of obvious infection when visiting patients.
ATM machines are located on our main campus in the dining area of the Food Court in Bldg. 1, in the vending area by the front lobby of Bldg. 100, and outside the Bay Pines Federal Credit Union building.
Fire and disaster drills are practiced so that the staff will know what to do in a real emergency. If you hear the fire alarm, be calm and follow the instructions given to you by the staff in your area.
Do not give gifts or money to any of our employees. It is our privilege to take care of you.
Homeland Security guidelines require certain measures to protect you and our staff, including limiting access to our grounds and buildings. The doors are open 5:00 a.m. to 9:00 p.m. After hours you may enter the main hospital building only through the Emergency Department. Our west main gate (Bay Pines Blvd. and 100th Way N.) is usually open. Our east gate (Bay Pines Blvd. and 95th Way N.) is closed on weekends, holidays, and on weeknights from 7:00 p.m. to 5:00 a.m.
Read about our Lost and Found here.
Local newspapers are sold throughout the medical center. Additional periodicals are available from the Patient Library on the first floor of Bldg. 100. Volunteers may also distribute reading material to inpatients.
Pets are not allowed on VA property, except for service animals or those involved in pet therapy programs sponsored by Recreation Therapy. Do not leave pets in your car.
The US Postal Service office at Bay Pines is open 8:30 a.m. to 4:00 p.m., Monday through Friday, except holidays and is closed for lunch from 10:00 a.m. to 11:00 a.m. The Post Office is located on the first floor of Bldg. 20.
The shuttle service program consists of passenger carts which make continuous loops to and from the visitors' parking lots and the Medical Center. All shuttle stops are clearly marked. There is also a separate shuttle that runs between the VA Regional Office and the Medical Center's Outpatient Entrance. The shuttles run Monday through Friday, 7:30 a.m. to 3:45 p.m., excluding holidays. We use volunteers to operate our shuttles. If you are interested in volunteering, please visit our Volunteer Information page.
Do not smoke anywhere in our buildings or near the entrances to the buildings. We are a smoke-free environment. Designated smoking areas are located outside the buildings. If you smoke within the hospital, you are subject to fines and other disciplinary actions.
Do not bring any weapons onto VA property. Everyone is subject to inspection of all packages in their possession. Refusal of consent to inspection is basis for denial of entry onto VA property. If you have any weapons, you must give them to the VA Police to hold during your stay here. In accordance with Federal regulations, you may not leave weapons in your vehicle while it is parked on VA property.
The medical center respects the patient's right to make decisions about his or her care, treatment and services, and to involve the patient's family in care, treatment, and services decisions to the extent permitted by the patient or surrogate decision-maker. "Family" is defined as a group of two or more persons united by blood, or adoptive, martial, domestic partnership, or other legal ties. The family may also be a person or persons not legally related to the individual (such as significant other, friend or caregiver) whom the individual considers to be family. A family member may be the surrogate decision-maker, as defined in VHA Handbook 1004.02, if authorized to make care decisions for the individual, should he or she lose decision-making capacity or choose to delegate decision making to another. The medical center allows a family member, friend or other individual to be present with the patient for emotional support during the course of stay. The medical center allows for the presence of a support individual of the patient's choice, unless the individual's presence infringes on other's rights or safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient's surrogate decision-maker or legally authorized representative. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.