The Telephone Care Program is a patient information telephone line. Registered Nurses and other staff with special training are available to answer your calls. They can handle most health questions and problems within a few minutes. They will help you or contact your Primary Care provider.

If you have a medical emergency, call 911 immediately!

If you are having thoughts of suicide, please call the
National Suicide Prevention Lifeline:
(800) 273-8255 (TALK)

For Telephone Care, if a call back is required, please leave the number where you can be reached and a convenient time to call.

Monday - Friday
8:00 a.m. to 4:00 p.m.
(727) 398-6661 or (888) 820-0230

• Select option "4" (medical concern) or if you do not have an assigned provider, call ext. 7437 or 4306.

After hours and holidays call toll free 1-877-741-3400.

The Telephone Care Program may save you a trip, but it is not an emergency service.

When should I call the Telephone Care Program?

• If you have questions about your eligibility for care at the Bay Pines VA Healthcare System.
• If you do not have a Primary Care provider and you wish to enroll for care at Bay Pines.
• If you have not had your first appointment with your provider, but you are having problems or health concerns.
• If you do have an appointment, but you want to see your provider for a different problem or health concern.

All of our VA clinics have direct local phone numbers.  If you need to reach your clinic directly, use the number listed below: