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Bay Pines VA Healthcare System

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Primary Care Medicine Service

Primary Care offers an extensive range of treatment modalities with emphasis on health care prevention through the Patient Aligned Care Team (PACT) model.

PACTs are comprised of health care professionals who partner with Veterans to maintain and promote their overall health.  As part of our personalized, proactive, patient driven approach to providing care, PACT teams listen to the Veterans’ health concerns, inform them of their options and assist them and their families with making their own care decisions.
Teams typically include a primary care provider, a clinical associate, a registered nurse care manager, a clerk, the patient, and his or her family and/or caregiver. With the support of other professionals in areas like mental health, social work and pharmacy, PACTs provide an entire community of holistic care for patients.
A PACT offers many ways to access health care. In addition to personal visits with primary health care providers, Veterans may schedule visits with other members of their assigned teams. PACTs can also help patients  access group clinics and educational seminars, plus a wealth of information on the Internet through My HealtheVet (

PACTs are located at all of our medical facilities.

Appointments and Waiting Time

Our goal is to see you at your scheduled appointment time. That may not always be possible, but we try not to keep you waiting for more than 30 minutes. Please:

  • Be on time. Check in at your appointment site 30 minutes prior to your actual appointment time.
  • Bring with you all medications and over-the-counter drugs that you are currently using.
  • Call (727) 398-9325 or (888) 820-0230 , extension 15525, if you have to cancel or if you will be late for your appointment.
  • Come earlier if you already know you need to have laboratory work or other medical tests done.
  • Follow any fasting or special instructions given to you prior to your laboratory test or special procedure.
  • Bring in results of your tests and examinations performed at non-VA locations.

Things to Bring With You

  • Any medical records, reports, labs, test results, etc. from another facility or from a non-VA provider.
  • All bottles of medicines you take, including over-the-counter medicines, vitamins, food supplements and/or herbal remedies.
  • Advance Directive if not on file or if it has been changed.
  • A list of questions you may have for your provider.
  • A list of medical problems to share with your provider.
  • Your blood pressure or blood sugar readings, if you have them. Also bring the blood sugar and/or blood pressure machine you are using.
  • Any health insurance information you have.

Contact Info


  • C.W. Bill Young VA Medical Center

Contact Number(s)

  • 727-398-6661 Ext. 17671

Hours of Operation

  • 8:00 a.m. - 4:30 p.m.