United States Department of Veterans Affairs

Bay Pines VA Healthcare System

Department of Veterans Affairs Awards Bay Pines Top Honors
November 22, 2010

Word Document Format

'Bay Pines, FL - The Department of Veterans Affairs (VA) has selected the Bay Pines VA Healthcare System, in Bay Pines, Florida, as this year's recipient of the Robert W. Carey Circle of Excellence Award, the department's top honor for quality achievement. Bay Pines received awards from the Department in 2008 for Performance Excellence and in 2009 for the Robert W. Carey Trophy; making this the third consecutive award to recognize Bay Pines' commitment to serving Veterans and continued improvement in healthcare delivery.

members of the Bay Pines VA Healthcare System Team accepted the award  
On October 29, 2009, members of the Bay Pines VA Healthcare System Team accepted the award at a ceremony in Washington D.C.  Pictured left to right, First Row: Faith Belcher, Judee Gozzard, Tatishka Musgrove, Debbie Bailey, Karen McGoff-Yost, Lithium Lin.  Back Row:  Kris Brown, Teresa Kumar, Randy Petzel (VHA), Wally Hopkins, Raul Perea-Henze (VA), Karen Maudlin, Maria Nguyen, John Williams (VISN 8) 

Bay Pines is a unique healthcare system with a 77 year history of serving veterans. We provide a full continuum of Veteran centered care and have sustained the highest performance levels among complex VA medical centers nationwide while caring for more than 97,000 patients with over 1.2 million outpatient visits annually (4th busiest VA in the nation).

Bay Pines holds accreditations and certifications from numerous organizations such as: The Joint Commission; Commission on Accreditation of Rehabilitation Facilities; Commission on Cancer; Society of Chest Pain Centers; American Diabetes Association; College of American Pathologists; National Committee for Quality Assurance; Association for Accreditation of Human Research Protection Programs; and Accreditation Council for Graduate Medical Education. 

Bay Pines' workforce of over 3,700 employees take pride in providing care to America’s Veterans and have a strong commitment to provide safe, efficient and timely access to the highest quality care. Both our healthcare outcomes and patient satisfaction are amongst the best in VA.

Bay Pines is in the midst of an aggressive expansion campaign to further serve Veterans by working to construct a new Mental Health Center with inpatient and outpatient services, an Eye Treatment Center, an Ambulatory Surgery Center, a Radiation Therapy Center, a new Lee County Outpatient Clinic, and we have relocated and expanded VA Community Clinic services in Northern Pinellas County, St. Petersburg, and Manatee County and are working to expand services in Sebring and Naples.  We are also working on projects to expand our Community Living Center and to add a parking garage to our campus.

The Robert W. Carey Quality Award, presented annually since 1992, is named for the director of the VA Regional Office and Insurance Center in Philadelphia who died in 1990.  He led his office in initiating a total-quality management approach to serving veterans and their families.  VA’s Carey Awards follows the Malcolm Baldrige National Quality Award criteria, which provide a model for assessing quality transformation efforts.