United States Department of Veterans Affairs

Bay Pines VA Healthcare System

VA Awards Bay Pines VA Healthcare System Top Honors
November 10, 2009

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The Department of Veterans Affairs (VA) has selected the Bay Pines VA Healthcare System, in St. Petersburg, Florida, as this year’s recipient of the Robert W. Carey Trophy Award – the department’s top honor for quality achievement. The award recognizes the healthcare system’s commitment to the veterans it serves, and its focus on improvements in healthcare. On October 30, 2009, members of the Bay Pines VA Healthcare System Team accepted the prestigious Trophy award at a ceremony in Washington D.C.

Bay Pines is a unique healthcare system with a 76 year history of serving veterans. The Healthcare System provides a full continuum of veteran centered care and has sustained the highest performance levels among complex VA medical centers while caring for more than 95,000 patients with over 1.2 million outpatient visits annually.

Bay Pines holds accreditations and certifications from numerous organizations such as: The Joint Commission; Commission on Accreditation of Rehabilitation Facilities; Commission on Cancer; Society of Chest Pain Centers; American Diabetes Association; College of American Pathologists; National Committee for Quality Assurance; Association for Accreditation of Human Research Protection Programs; and Accreditation Council for Graduate Medical Education.  In 2008, Bay Pines received the Secretary’s Robert W. Carey Performance Excellence Award.

Bay Pines’ workforce of over 3,500 employees take pride on the use of innovation and have become early adopters within the VA community.  Projects such as: Systems Redesign; use of technology and “Go Green” Chemicals; adoption of the American Heart/Stroke Association Get With the Guidelines program and other endeavors have helped us to keep our commitment to provide safe, efficient and timely access to the highest quality care. Both our healthcare outcomes and patient satisfaction are amongst the best in VA, private and public sector healthcare facilities.

Bay Pines is in the midst of an aggressive expansion campaign to further serve veterans by working to construct a new Mental Health Center with inpatient and outpatient services, an Eye Treatment Center, an Ambulatory Surgery Center, a Radiation Therapy Center, a new Lee County Outpatient Clinic, and we are relocating and expanding CBOC services in Northern Pinellas County, St. Petersburg, and Manatee County.

The Bay Pines Executive Leadership team is focused on performance excellence and employs Baldrige techniques to:

  • Communicate the mission, vision, and values throughout the organization;
  • Enable sustainability through strategic planning;
  • Create a focus on customers and the workforce to exceed expectations; 
  • Manage information and processes through interdisciplinary governance structure, use of teams, and transparency. 

The Robert W. Carey Quality Award, presented annually since 1992, is named for the director of the VA Regional Office and Insurance Center in Philadelphia who died in 1990.  He led his office in initiating a total-quality management approach to serving veterans and their families.  VA’s Carey Awards follows the Malcolm Baldrige National Quality Award criteria, which provide a model for assessing quality transformation efforts.