Bay Pines VA Healthcare System

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Patient Information

Before you Visit

Determine Your Eligibility
Before receiving services with Bay Pines VA Healthcare System, you should first determine your eligibility.

Schedule an Appointment
Eligible veterans should contact us to schedule an appointment.

Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period.

During Your Stay or Care

Advance Directives
There may come a time when you are unable to decide or tell us what you want.

Patient Education
We want to assist you in learning more about your condition, how to live a healthy lifestyle, and ways to self-manage your own health.

Customer Service
A number of programs have been established to assist you in the event you have a concern or complaint.

Things to Know During Your Stay
We want to keep you as safe as possible during your stay and help you stay informed.

Safety and Patient Care Concerns
Everyone has a role in making your care safe: physicians, nurses, clinicians, and you.

Patient Rights and Responsibilities
The Veterans Health Administration (VHA) is pleased you have selected us to provide your health care.

After Your Visit

Discharge Procedures
Now that you've been a patient, you may have some concerns after you leave. Let us help you on the path to recovery.

Billing and Insurance
You may be billed for a number of co-payments as a result of your stay or appointment. We can also file claims with your insurance.

Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients.