Customer Service
Patient Advocates
Bay Pines has highly skilled patient advocates who are eager to help you with your concern in a timely manner. The Patient Advocates serve as liaisons between patients and the medical center, act on the patient's behalf, and help patients understand their rights and responsibilities Our patient advocates are located on the 1st floor of the main hospital at Bay Pines and also in the Lee County VA Healthcare Center. If you experience a problem at another clinic, please call one of our Patient Advocates to discuss.
Ariel Rodriguez
Patient Advocate Supervisor
(727) 398-6661 ext. 4024
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
Additional Contacts
We strive to always provide the highest quality of care to the veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.
For a listing of additional contacts, please visit our phone directory.
CARE Partners
No matter which service you visit when you come to Bay Pines, you will always be able to find one of our many CARE partners. The CARE partner can address and resolve your concern at the point of contact. If you experience a problem, you can ask to speak to a Care Partner.
Patient Feedback Tools
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
