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Bay Pines VA Healthcare System

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Customer Service

Patient Advocates

The Patient Advocate and Veteran Experience Program is established to promote positive experiences for all our Veterans. A fundamental value in VHA is for all our Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient, and timely manner. Our patient advocates are located on the 1st floor of the main hospital at Bay Pines and also in the Lee County VA Healthcare Center. If you experience a problem at another clinic, please call one of our Patient Advocates to discuss.

Ariel Rodriguez, Patient Advocate Supervisor

Ariel Rodriguez

Patient Advocate Supervisor
(727) 398-6661 ext. 14024

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

We strive to always provide the highest quality of care to the veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.

For a listing of additional contacts, please visit our phone directory.

Patient Feedback Tools

We have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.