If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Patient Room Number)
c/o Bay Pines VA Healthcare System
10000 Bay Pines BLVD
Bay Pines, FL 33744
For the location of an inpatient or their phone number, dial the Medical Center at (727) 398-6661, or 1-888-820-0230.
Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.
Bay Pines VA Healthcare System
Care Line - M-F 8:00am - 4:30pm
Fort Myers and Southern Clinics
Mon, Wed, Thur, Fri - 8:00am - 4:30pm
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.
If you are admitted for non-VA emergency care, be sure to tell the non-VA Emergency Room and hospital facility that you are a Veteran. You must report your non-VA inpatient admissions and/or emergency room visits within 72 hours to the Fee Services Unit at the Bay Pines VAHCS. Their telephone numbers are (727) 398-3236 or (727) 398-3227 or toll-free (888) 820-0230, ext. 3236 or 3227.
You are required to sign a Release of Information form at the non-VA facility to allow them to release your medical records to the VA. The Fee Basis Service at the Bay Pines VAHCS needs copies of your non-VA medical records before they can consider making payments. However, notifying the Bay Pines VAHCS and/or providing your medical records to them do NOT guarantee VA payment.
The mailing address for the Fee Basis Service is:
Bay Pines VAHCS
Fee Basis Service (11FB)
P.O. Box 5005
Bay Pines, FL 33744
To speak with someone in compensation and pension, call the Medical Center at (727) 398-6661, or 1-888-820-0230.
If you need to get information from your medical records, please contact our Release of Information Office.
VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
Members of the news media should contact our Public Affairs Officer at (727) 398-6661, extension 5031.
To report problems with this website, please contact the Webmaster.