Contact the Bay Pines VA Healthcare System
Contacting a Patient
If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.
If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Patient Room Number)
c/o Bay Pines VA Healthcare System
10000 Bay Pines BLVD
Bay Pines, FL 33744
For the location of an inpatient or their phone number, dial the Medical Center at (727) 398-6661, or 1-888-820-0230.
Telephone Care
Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.
888-820-0230
Bay Pines VA Healthcare System
Care Line - M-F 8:00am - 4:30pm
888-513-0045
Fort Myers and Southern Clinics
Mon, Wed, Thur, Fri - 8:00am - 4:30pm
Tue 8:45am-4:30pm
Read more about the Telephone Care program.
Schedule an Appointment
To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.
Patient Representative
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.
Reporting Non-VA Emergency Care
If you are admitted for non-VA emergency care, be sure to tell the non-VA Emergency Room and hospital facility that you are a Veteran. You must report your non-VA inpatient admissions and/or emergency room visits within 72 hours to the Fee Services Unit at the Bay Pines VAHCS. Their telephone numbers are (727) 398-3236 or (727) 398-3227 or toll-free (888) 820-0230, ext. 3236 or 3227.
You are required to sign a Release of Information form at the non-VA facility to allow them to release your medical records to the VA. The Fee Basis Service at the Bay Pines VAHCS needs copies of your non-VA medical records before they can consider making payments. However, notifying the Bay Pines VAHCS and/or providing your medical records to them do NOT guarantee VA payment.
The mailing address for the Fee Basis Service is:
Bay Pines VAHCS
Fee Basis Service (11FB)
P.O. Box 5005
Bay Pines, FL 33744
Compensation and Pension
To speak with someone in compensation and pension, call the Medical Center at (727) 398-6661, or 1-888-820-0230.
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office.
Inquiry Routing and Information System
VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
News Media
Members of the news media should contact our Public Affairs Officer at (727) 398-6661, extension 5031.
Webmaster
To report problems with this website, please contact the Webmaster.
