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Bay Pines VA Healthcare System

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About the Bay Pines VA Healthcare System

The Bay Pines VA Healthcare System a level 1a, tertiary care facility headquartered in Bay Pines, Fla. Originally opened in 1933, the main medical center is located on 337 acres situated on the Gulf of Mexico approximately eight miles northwest of downtown Saint Petersburg, Fla. Co-located on the medical center campus are a VA Regional Office and a National Cemetery. This area is part of Tampa Bay, the second most populated metropolitan area in the state. The healthcare system operates nine facilities to include the main medical center in Bay Pines and outpatient clinics located in the Florida cities of Bradenton, Cape Coral, Naples, Palm Harbor, Port Charlotte, Sarasota, St. Petersburg, and Sebring. The medical center and its outpatient clinics serve Veterans residing in 10 counties in central southwest Florida to include Charlotte, Collier, Desoto, Hardee, Highlands, Hillsborough, Lee, Manatee, Pinellas and Sarasota. Every year, the Bay Pines VA Healthcare System serves more than 108,000 Veterans while providing a full range of high quality medical, psychiatric, and extended care services in outpatient, inpatient, residential, nursing home, and home care settings. The system is the 4th busiest VA healthcare system in the country in regards to patients treated or served.

In 2013, the medical center was renamed in honor of the late U.S. Congressman C.W. "Bill" Young of Florida’s 13th District, a staunch supporter of Veterans and a frequent visitor to the facility. Services provided include: inpatient acute care (general medicine/surgery, psychiatry, and rehabilitation); residential programs (community living center, hospice, palliative care, stress treatment, homeless Veterans and substance abuse treatment); primary care; extensive specialty care; outpatient surgical services; OEF/OIF/OND program (Polytrauma level III); home and community care; homeless Veterans care; women Veterans care; and various ancillary and support services. Mental health services are available at all points of care. The facility also offers education and research.

The healthcare system is fully accredited by The Joint Commission, Commission on Accreditation of Rehabilitation Facilities, and several other nationally recognized accrediting organizations. Among the healthcare system’s many awards and accolades, in 2012 and 2013, the organization was recognized nationally as a Top Performer on Key Quality Measures® by The Joint Commission, and was named a Cornerstone Recognition Award gold winner by the VA National Center for Patient Safety for the last seven years.

Community-Based Outpatient Clinics

In addition to our main facility at Bay Pines, we offer services in one outpatient healthcare center and 7 community-based outpatient clinics. These facilities are located in —

Mission

Our mission is to honor America’s Veterans by ensuring exceptional health outcomes that improve their well-being.

 

Vision

Our vision is to be a Veteran-centered, integrated health organization ensuring excellent health outcomes via care service, coordination, research, and education; an organization where people choose to work; an engaged community partner; and responsive to National emergencies.

 

Values

We have five core values that define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The first letter of each value together spells I CARE. The Values are:

Integrity - Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.

Commitment - Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA's mission. Fulfill my individual responsibilities and organizational responsibilities.

Advocacy - Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.

Respect - Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.

Excellence - Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.

Core Characteristics

Trustworthy - VA earns the trust of those it serves – every day – through the actions of all employees. They provide care, benefits, and services with compassion, dependability, effectiveness, and transparency.

Accessible - VA engages and welcomes Veterans and other beneficiaries, facilitating their use of the entire array of its services. Each interaction will be positive and productive.

Quality - VA provides the highest standard of care and services to Veterans and beneficiaries while managing the cost of its programs and being efficient stewards of all resources entrusted to it by the American people. VA is a model of unrivalled excellence due to employees who are empowered, trusted by their leaders, and respected for their competence and dedication.

Innovative - VA prizes curiosity and initiative, encourages creative contributions from all employees, seeks continuous improvement, and adapts to remain at the forefront in knowledge, proficiency, and capability to deliver the highest standard of care and services to all of the people it serves.

Agile - VA anticipates and adapts quickly to current challenges and new requirements by continuously assessing the environment in which it operates and devising solutions to better serve Veterans, other beneficiaries, and Service members.

Integrated - VA links care and services across the Department; other federal, state, and local agencies; partners; and Veterans Services Organizations to provide useful and understandable programs to Veterans and other beneficiaries. VA’s relationship with the Department of Defense is unique, and VA will nurture it for the benefit of Veterans and Service members.

Key Business Drivers

Quality, Access, Customer Experience, Employee Engagement, Operational Efficiency